If we all agree on the importance of trust, why does there seem to be so little of it?
There’s probably a lot of reasons. We’ve probably all had a personal experience in which we lost trust in someone – a broken promise of some kind. And there are numerous examples of politicians, entertainers, or sports figures who have failed, through their actions, to maintain our trust.
It’s easy to get cynical and feel there’s no one we can trust, but do we want to live our lives that way?
Several years ago, I spoke at a conference about telecommuting. It was a fairly new concept at the time, and I had a manager ask me how I could trust that the employee working remotely was doing the job. Honestly, I replied, if I can’t trust that employee, he or she shouldn’t be working for our organization at all.
An organization has the ability to establish a culture of trust. As individuals, we can set examples by keeping our word and honoring our commitments.
After all, isn’t that the kind of person our employers, co-workers and friends want us to be?